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#711062 - 02/29/08 06:37 AM Re: Tmobile can suck a pair of rotten balls
Cereal Killer Offline
Member

Registered: 05/23/03
Posts: 2490
Loc: somewhere out in left field
Quote:
Originally posted by bash:
Utility service should be seamless, and painless. If I, the customer, do my part, and pay my bills on time, service should continue, unchanged, and uninterrupted.

If I have to call the vendor, and spend my time fighting my way through a matrix of voicemail prompts, only to get a customer service rep who barely speaks English, trying to straighten out the vendor's mistakes, I'm gonna be pissed, whether it gets resolved promptly, or not. In my experience, one call is rarely sufficient.

$hit happens, but it shouldn't, and in any well-run organization, it's a rarity.

In case you haven't guessed, I'm in Blazing's camp on this one.
That's the thing Bash. I miss having T-Mobile. I never and I mean never had any trouble with them that didn't get resolved in a single phone call to their 800#. The people in the retail store were a whole different matter.
_________________________
‘Democracy and socialism have nothing in common but one word: equality. While democracy seeks equality in liberty, socialism seeks equality in restraint and servitude.’--De Tocqueville 1848

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#711063 - 02/29/08 06:50 AM Re: Tmobile can suck a pair of rotten balls
bash Offline
The Bug up Trin's Butt

Registered: 12/16/03
Posts: 10892
Loc: Indian Territory
Quote:
Originally posted by Cereal Killer:
Quote:
Originally posted by bash:
Utility service should be seamless, and painless. If I, the customer, do my part, and pay my bills on time, service should continue, unchanged, and uninterrupted.

If I have to call the vendor, and spend my time fighting my way through a matrix of voicemail prompts, only to get a customer service rep who barely speaks English, trying to straighten out the vendor's mistakes, I'm gonna be pissed, whether it gets resolved promptly, or not. In my experience, one call is rarely sufficient.

$hit happens, but it shouldn't, and in any well-run organization, it's a rarity.

In case you haven't guessed, I'm in Blazing's camp on this one.
That's the thing Bash. I miss having T-Mobile. I never and I mean never had any trouble with them that didn't get resolved in a single phone call to their 800#. The people in the retail store were a whole different matter.
I hear you, but my point was this: I shouldn't have to make the call in the first place. I don't want problems, I want phone service.

In a manner of speaking, we have only ourselves to blame, because somewhere along the line, we quit demanding/expecting to be treated like valued customers, and accepted a new role, as supplicants. WTF?
_________________________
Dave

"The most striking thing about the rich is the gracious democracy of their manners----and the crude vulgarity of their way of life." Edward Abbey

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#711064 - 02/29/08 08:38 AM Re: Tmobile can suck a pair of rotten balls
Mythnea Moderator Offline
Moderator

Registered: 06/07/07
Posts: 3294
Loc: Northern California
Quote:
Originally posted by Phalaeo:
I'm sorry Blazing.

I have Verizon and am pretty happy.
Dude! We can talk for freeeeeeee!!! laugh

Sorry T-Mobile sucks Blazing. It's that damned Catherine Zeta-Jones and her damned... Witch powers, and... Boobs. And her gorgeous skin! RAWR!
_________________________
-Danielle/Dani

Lost is my anti-drug.

Phalaeo: And can I just say that I'm developing a trivia crush on you?

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#711065 - 02/29/08 09:03 AM Re: Tmobile can suck a pair of rotten balls
BadKiTtY Offline
A True Redhead. ;)

Registered: 02/14/03
Posts: 11111
Loc: South Jersey
I have had Cingular since 2000 and the only problem I ever have is when they are linking more towers to the network and sometimes your messages will send multiple times. In my area we have Cingular, Verizon, Sprint and Tmobile as the main carriers.

I hate how Verizon doesn't use a SIM card. If you damage your phone mechanically you lose all your info. I can drop mine in the toilet and still retrieve the info off of my SIM card. Also, the other companies seem to have a lot of random fees - like charging $20 for you to change your primary phone to something other than what you got on that contract. Lamesauce! Cingular was also the only provider that got reception in my old apartment or in my ex's apartment.

Just depends on the region.
_________________________
~*KiTtY*~

>>>Hindsight is always twenty twenty!!<<<
~- Stupidity should be painful -~
***Never miss someone from your past because there's a reason why they didn't make it to your future***

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#711066 - 02/29/08 02:50 PM Re: Tmobile can suck a pair of rotten balls
HokieChick Offline
Member

Registered: 05/26/06
Posts: 392
Loc: Virginia
I'm on Cingular/AT&T and I love it. I've called customer service tons of times and I have only had one bad experience, which was resolved by going into the actual store and talking to someone. I broke 4 phones in one year and they just kept sending me new ones for free because it was under warrenty... great company! haha
_________________________
Be lazy and make money online http://adbux.org/?r=HokieChick

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#711067 - 02/29/08 03:00 PM Re: Tmobile can suck a pair of rotten balls
Kyla Offline
Anal-yst

Registered: 07/26/04
Posts: 8817
Loc: Foat Wuth, Texas
Ok, clear about the no access part smile I take back what I said.. but I don't see how asking your brother if he has paid would raise an argument? frown You were curious, you needed to know and were expecting an important phone call? He doesn't recognize the #? Leave a voicemail smile
_________________________
~*Carpe Noctem*~ ( http://www.purpletxt.com/ )
"Mommies with Metal Club"
“Be Who You Are and Say What You Feel Because Those Who Mind Don't Matter and Those Who Matter Don't Mind.”

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#711068 - 02/29/08 03:20 PM Re: Tmobile can suck a pair of rotten balls
MsJen Administrator Offline
I never saw the way the orange slayed the rake...

Registered: 01/15/03
Posts: 17132
Loc: Indiana!!!
I love T mobile. I have never had a problem with them. Every time I have called and dealt with an issue it was the most painless thing ever!
_________________________
Dogs leave paw prints on your heart!

"Life isn't like a bowl of cherries or peaches, it's more like a jar of jalapenos-- what you do today, might burn your ass tomorrow......"

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#711069 - 02/29/08 09:37 PM Re: Tmobile can suck a pair of rotten balls
blazing_saddles Offline
A Rockin' Nerd! Geeks Rule!

Registered: 04/16/07
Posts: 2767
Quote:
Originally posted by Kyla:
Ok, clear about the no access part smile I take back what I said.. but I don't see how asking your brother if he has paid would raise an argument? frown You were curious, you needed to know and were expecting an important phone call? He doesn't recognize the #? Leave a voicemail smile
He has stuff going on in his life and this was all going on right around his birthday. Being that I was running on the assumption that it was unpaid, I knew it was not going to be a smooth conversation. I finally decided I didnt care last night and thats when I found all this out.


Its all straightened out now.Bro called and confirmed that the account was in good standing and they told him to take the phone to a store.

That forced him to give me the password ( Im sure he will change it again but I know it for now). The guy at the store, unlike others in the past, was super nice. He literally spent about an hour trying to fix it. In the end, he replaced my sim chip ( thats the second one in a month that Ive had). And it was all fixed.


Then he told me to call customer service to get a credit for the time it was disconnected. An hour later, I was finally transfered to a supervisor. He ended up crediting me half the amount of the bill for the next one thats due. So all is well, I just need to use up the minuets on the pre paid, or sell it to someone, or something.
_________________________
Roses are red
Violets are blue
Blazing hates romance
So.....**** YOU!
*compliments of Trin*


Goodbye BatCave!!!

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#711070 - 02/29/08 10:53 PM Re: Tmobile can suck a pair of rotten balls
Kyla Offline
Anal-yst

Registered: 07/26/04
Posts: 8817
Loc: Foat Wuth, Texas
I've never used a pre-paid so I don't know the technical parts of it, but you could use it as a backup phone.. maybe keep it in your car in case of an emergency when you just happen to not have your other phone smile
_________________________
~*Carpe Noctem*~ ( http://www.purpletxt.com/ )
"Mommies with Metal Club"
“Be Who You Are and Say What You Feel Because Those Who Mind Don't Matter and Those Who Matter Don't Mind.”

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#711071 - 03/01/08 12:50 AM Re: Tmobile can suck a pair of rotten balls
bash Offline
The Bug up Trin's Butt

Registered: 12/16/03
Posts: 10892
Loc: Indian Territory
You could post the pre-paid #, and we could all give you a ringy dingy. laugh
_________________________
Dave

"The most striking thing about the rich is the gracious democracy of their manners----and the crude vulgarity of their way of life." Edward Abbey

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