All phone companies are evil.

I have Tmobile. I love them! I always get good customer service when I call. They have always worked with us too. We've been with them for over 2 years now.

It sucks you are having this problem with them. I really like them.

Matt- I also get free mobile to mobile :p

I don't know if you can do this on verzion on Sprint you can get their cheap ass phone and get insurance on it. Then buy something fancier off of ebay and have it activated on your acct. Sprint won't don;t that for a phone off the street. If you can buy your phone outright that's even better. You can then usually avoid having to sign a contract. Verizon and T mobile are better about that that Sprint and Cingular. I would avoid signing a contract if you can at all.

I have nTelos. Runs on the Sprint network (which is good, at least where I live) and is by far the cheapest service around.

That really sucks Blazing. I've had T-Mobile for about two years and I have never had a problem with them. The only complaint I have is that I have no service at work, and ****ty service at home. Everywhere else it works fine..

You're out 90 bucks for all of the reasons you listed in the paragraph following. Sure you can share in the responsibility, no?

If you are an authorized user, you should be able to call in, verify the account and get a quick answer regarding the account's status and if it was suspended for non-payment.

Before I spent $90, regardless, I would make a 5 minute call to check. The reasons listed don't justify three weeks worth of waiting and $90 spent to rectify a situation you had not taken the time to clarify.

There are isolated issues, such as this, that happen with any company of substantial size.....

As has been said before.
Accountability is lacking drastically these days.

/Pr0s.

Pr0s does have valid points.. you said that he hasn't paid his bill before, but that it usually doesn't go past a few days, so why didn't you check after that?

We've had Sprint since 2000 and never had any problems with them I would go with the company that has the best coverage in *your* area.

I have AT&T/Cingular and I've never had an issue with them. They are always very nice at t6he 800 number. I had to go with them because they are the only ones who had coverage out where I live.

I wouldnt have added in that part after if i didt realize this was partly my fault, it clearly places some of this on me.


I didnt just call Tmobile because I am not an authorized user, both phones are in my brothers name. As far as they know he has two phones.

The account is password protected, anyone wanting info needs to know the password as well as my brothers social. I dont have that information. I tried to call them before on something like this. When the associate picked up the line she asked for that info I didnt have it she couldnt talk to me .

Also, everytime I tried to use my phone to call out it would ring twice and then I would get this message: *Tmobile Jingle* Your account balance is past due please stay on the line and the next available blah blah blah'

I know this is the dumbest reason ever, but I didnt call my brother out on it because he saved my ass by getting me on his contract. Then, I extended the contract last year. So I know I could have gone else where awhile ago and honestly I didnt want to call and get in an arguement with my brother.

I am aware that this is partly my fault, I also know this is not the first time ive had trouble with them.

Utility service should be seamless, and painless. If I, the customer, do my part, and pay my bills on time, service should continue, unchanged, and uninterrupted.

If I have to call the vendor, and spend my time fighting my way through a matrix of voicemail prompts, only to get a customer service rep who barely speaks English, trying to straighten out the vendor's mistakes, I'm gonna be pissed, whether it gets resolved promptly, or not. In my experience, one call is rarely sufficient.

$hit happens, but it shouldn't, and in any well-run organization, it's a rarity.

In case you haven't guessed, I'm in Blazing's camp on this one.